Shipping policy

Refund & Return Policy

Our Commitment

Customer satisfaction is important to us. If you experience a genuine issue with your order, we will work with you to make it right. To maintain fairness, prevent fraudulent claims, and ensure a seamless experience, all returns must be authorized and processed through our online AfterShip Return Portal.

Eligibility for a Return & Refund

Refunds are only considered if the item is physically returned to our designated return hub and meets the following circumstances:

  • The item arrived damaged or defective.
  • The item received was incorrect (wrong product or variant).
  • The item was not delivered within 60 days of the order date (a physical return is not required for non-delivery).

Refunds are not available for change of mind, incorrect size selection, or buyer's remorse.

How to Request a Return

We do not accept return requests via email or social media. To initiate a return, please use our automated system:

  1. Visit our AfterShip Return Portal: https://gravityforge.co/apps/aftership-returns-center
  2. Enter your Order Number and Email Address.
  3. Select the item you wish to return and choose the reason for the return.
  4. Upload a clear photo or video showing the defect or issue.

The Return Process

  • Instant Review: Our team will review your digital photo/video evidence through the portal within 3 business days.
  • Prepaid Return Label: If eligible, the AfterShip portal will instantly generate a prepaid shipping label for you.
  • Mail the Item: Print the label and drop the physical item off at the designated shipping carrier. Items mailed to any other address without using our portal will not be tracked or refunded.
  • Tracking & Inspection: We track the package via AfterShip. Once the physical return is delivered to our return hub, it will undergo inspection to verify the claim.

Fraud Prevention

We take fraudulent claims seriously. No cash-back offers or refunds will be issued without the physical product being returned, tracked, and inspected first.

Submitting false, misleading, or duplicate claims will result in your account being permanently blacklisted and reported to relevant consumer protection authorities. We reserve the right to deny any claim if the returned physical product does not match the claim details or shows signs of user abuse.

Refund Processing

Once your returned item is received, inspected, and approved by our team, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or card provider.

Sale Items & Gift Cards

Refunds are not available on sale items or gift cards.