Privacy policy

Privacy Policy

Last updated: July 16, 2026

Introduction

Gravity Forge operates this store and website to provide you with a curated shopping experience (the "Services"). This platform is powered by Shopify.

This Privacy Policy describes how we collect, use, and disclose your personal information when you use our Services or communicate with us. It takes precedence over our Terms of Service regarding personal information processing. By accessing any of the Services, you acknowledge that you understand these data practices.

What is Personal Information?

"Personal information" means data that identifies or can reasonably be linked to you. It does not include anonymous or de-identified data.

Personal Information We Collect

We collect the following categories of information, including inferences drawn from them, depending on how you interact with our Services:

  • Contact Details: Name, billing address, shipping address, and email address.
  • Financial Data: Credit/debit card numbers, financial account details, form of payment, and transaction confirmations.
  • Account Credentials: Username, password, security questions, and settings preferences.
  • Shopping Activity: Items viewed, added to cart, placed on wishlists, purchased, returned, exchanged, or cancelled.
  • Communications: Any information you provide when contacting customer support or sending inquiries.
  • Device Details: IP address, browser type, network connection, and unique device identifiers.
  • Usage Data: Information on how and when you navigate and interact with the Services.

Sources of Information

We gather this data from four primary sources:

  • Directly From You: When you create an account, make a purchase, or communicate with us.
  • Automated Technologies: Collected from your device via cookies and tracking tools during your visits.
  • Service Providers: Third parties we hire to process data and run technology on our behalf.
  • Business Partners: External third parties who share relevant data with us.

How We Use Your Information

We process your personal information for the following business purposes:

  • Fulfilling Orders: Performing contracts, processing payments, arranging shipping, managing accounts, and facilitating returns or reviews.
  • Marketing: Delivering promotional communications (via email, text message, or mail) and displaying targeted advertisements based on your activity.
  • Security & Fraud Prevention: Authenticating accounts, securing payments, protecting public safety, and investigating malicious or illegal activity. (Note: You are responsible for keeping your login credentials confidential).
  • Customer Support: Responding to enquiries and maintaining our relationship with you.
  • Legal Compliance: Responding to law enforcement, complying with applicable laws, participating in legal proceedings, and enforcing our policies.

How We Disclose Personal Information

We may share your personal information with third parties for legitimate business purposes under the following circumstances:

  • With Service Providers: Vendors who handle IT management, payment processing, data analytics, customer support, cloud storage, and shipping on our behalf.
  • With Marketing Partners: To deliver personalized advertising based on your online activity. Depending on where you live, you may have the right to opt out of this targeted sharing.
  • Upon Your Request: When you direct us to share data, such as for third-party shipping or social media login integrations.
  • Corporate Actions: Sharing with company affiliates or during business transitions like mergers or bankruptcy.
  • Legal Obligations: To comply with subpoenas, search warrants, or to protect our legal rights and the safety of our users.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects, transmits, and processes your personal information—potentially across international borders—to operate and improve the platform. We also use Shopify's enhanced features, which securely combine data from your interactions with our store and other merchants to help protect and grow our business.

Contact Us

For any privacy-related questions or concerns, please contact us by email at support@gravityforge.co.