Refund policy

Refund & Return Policy (US Market)

Our Commitment Customer satisfaction is important to us. If you experience a genuine issue with your order, we will work with you to make it right. To maintain fairness, prevent fraudulent claims, and ensure complete shipment visibility, all returns must be authorized, tracked, and processed exclusively through our online AfterShip Portal.

Eligibility for a Return & Refund This return policy applies to orders shipped within the United States only. We do not currently offer returns or refunds for orders shipped outside the US.

Refunds are only considered if the item is physically returned to our designated US return hub and meets the following circumstances:

  • The item arrived damaged or defective.
  • The item received was incorrect (wrong product or variant).
  • The item was not delivered within 60 days of the original order date (a physical return is not required for non-delivery).

Refunds are not available for change of mind, incorrect size selection, or buyer's remorse. All orders are tracked using AfterShip Tracking to verify delivery timelines.

How to Request a Return We do not accept return requests via email, direct messages, or social media. To initiate a return, please use our automated US system:

  1. Visit our AfterShip Return Portal: https://gravityforge.co/apps/aftership-returns-center
  2. Enter your Order Number and US Shipping Email Address.
  3. Select the item you wish to return and choose the specific reason for the return.
  4. Upload a clear photo or video showing the defect or issue.

The Return Process

  • Portal Review: Our team will review your digital photo/video evidence through the portal within 3 business days.
  • US Domestic Return Label: If eligible, the AfterShip portal will generate a secure, domestic US shipping label for you.
  • Mail the Item: Print the label and drop the physical item off at the designated US shipping carrier. Items mailed to any other address without using our portal will not be tracked or refunded.
  • Tracking & Inspection: We track the package live via AfterShip Tracking. Once the physical return is delivered to our hub, it will undergo inspection to verify the claim against your uploaded files.

Fraud Prevention We take fraudulent claims seriously. No cash-back offers or refunds will be issued without the physical product being returned, scanned by the carrier, and fully inspected first. Submitting false, misleading, or duplicate claims will result in your account being permanently blacklisted from Gravity Forge and reported to relevant US consumer protection authorities. We reserve the right to deny any claim if the returned physical product does not match the claim details or shows signs of user abuse.

Refund Processing Once your returned item is safely received, inspected, and approved by our team, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your US bank or card provider.